Customer Care Coupons
When keeping customers happy may need a little boost
What are customer care vouchers?
“89% of consumers are more likely to make another purchase after a positive customer service experience.”
Customer care vouchers are a way of saying ‘thank you’ or ‘sorry’ for the inconvenience at the end of a service crisis or complaint. A voucher will never replace poor service but will help to bolster good will alongside a sincere and efficient handling of the case.
A customer care voucher has the added benefit of redirecting the consumer back to the identical product in the fault, avoiding a period of purchase uncertainty and the trial use of a competitor’s brand.
Get in Touch
Call us on: 01858 410510
Email: enquiries@mrm.co.uk
Key points
- Voucher gifting is a cost-effective way to improve the outcome of complaints and errors
- MRM offer and end-to-end personalised voucher creation and clearing service
- Turn complaints into a positive
- Protect your product brand and consumer experience
Why are customer service vouchers important?
Brands invest heavily in the management of customers who for whatever reason feel the need to complain about the product or brand. Many cases result in the brand appeasing the customer with a replacement product or vouchers to be used to re-purchase at store.
MRM can help with either of these outcomes. Being a fulfilment company we can manage the despatch of product to the customer on a 24 hr service, or we can raise pre-printed or personalised vouchers / letters as required. We can integrate with client software or provide a portal so that your customer services operator can demand these service at the touch of a button and append the action taken to the customer record.
Your brand promise, the commitment to exceptional customer service should be paramount and we can augment that with immediate action.
- MRM can help with the design, barcode required and personalisation requirements of the voucher
- We can advise on the terms & conditions of use
- As part of the voucher scheme we will reimburse the retailer when the voucher is redeemed
- MRM would be an extension of your customer service operation
Involve MRM in your customer service discussions
The team at MRM are happy to offer advise on the most appropriate and effective method of using vouchers. Book a short online meeting by calling 01858 410510 or email enquiries@mrm.co.uk
For more information on web coupons.
For more details on digital couponing.
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