Product Recall Management
A managed solution for product recalls and returns disposal
What are product recalls?
Reacting swiftly to identify and remove dangerous products allows the manufacturer or service organisation the opportunity to minimise the risk to the consumer. By handling the process in an efficient and timely fashion ensures that subsequent risk and liability issues are minimised.
What are the risks of a poorly managed recall?
As a manufacturer, you may not have the infrastructure and resource available to undertake an immediate and effective response, leaving your business temporarily exposed.
Without precise communication and the swift resolution of the problem, your business runs the risk of dissatisfied customers and the potential risk of legal action. Focussing your energy and time on dealing with a recall can easily become a major distraction in the day-to-day running of your operation.
Key points
- Complete product recall solution
- Product disposal and destruction
- Inbound freepost service
- Inhouse customer services
- Expert project management and process flow mapping
- Risk management expertise
- Claim platforms and microsites
- Customer refunds and validation
Need a product to be recalled?
Call us on: 01858 410510
Email: sales@mrm.co.uk
How to set up your product recall
By getting in touch with MRM at an early stage, we can offer advice on a tailored solution designed to manage the issue and provide an effective solution.
How can you outsource the management of product recalls?
MRM is a specialist in the field of product recall, creating an efficient and cost-effective method of process management which will help to maintain your professional reputation, leaving your staff distraction free. You can expect:
No 1. Project management and communication
MRM offer a prepared and definable out-of-the-box process that can be tailored for your recall application ensuring timely and effective delivery. This process includes the direct correspondence to the client that clarifies the details of the recall and how the situation will be easily rectified.
No 2. Reverse logistics and replacement shipping
As a logistics and fulfilment organisation, MRM have the capacity not only to coordinate the returns and deliver replacement items, but the disposal of the product under environmental guidelines.
No 3. Customer services query handling
Invariably the end user may have questions of a logistic or technical nature and our trained team of responders are on hand to handle all of the calls.
No 4. Claim and refund processing
The back-office systems at MRM allow us to identify the customers with outstanding items and be proactive, delivering refunds and claim handling against set deadlines and contract requirements.
- Expert project management and process flow mapping to mitigate risk / prioritise key consumer segments
- Outbound communications to affected consumers with pre-paid returns bag & unique identifier
- Inbound product handling & logging of returns against database
- Database management to identify outstanding consumers still with faulty product
- Customer services – email & telephone
- Claim microsite – consumer claim processing & validation
- Refund processing direct to consumer bank accounts
- Live reporting at every stage
Supporting Services
GROW FASTER, SHIP SMARTER
Join the 1,000+ companies MRM helps deliver exceptional fulfilment experiences.
