Handling & Fulfilment

Delivering innovative solutions with agility & expertise

Storage locations in the MRM fulfilment department

Whether you need to collate & fulfil 80,000 fundraising packs containing 15 personalised items; source & despatch 20,000 boxes of chocolate to your customers as part of a reward scheme or collate, pack and store 200 sample boxes to send to vloggers and influencers, we are here to help.

End-to-end in-house order fulfilment management under one roof

MRM considers itself to be the most flexible handling house in the UK, working with major blue-chip FMCG brands, charities & SMEs. From one-off direct mail campaigns to more complex collated fundraising packs, we can handle the biggest (and smallest) of campaigns.

We provide end-to-end in-house order fulfilment management with everything under one roof.

We offer all the services below combined with competitive UK & International discounted despatch pricing, proactive project management, environmentally friendly packaging and disposal of obsolete stock.

All our stock is managed through ‘Newton’, our in-house fulfilment system which was developed by our IT team, featuring a fully integrated stock management capability,
allowing our clients 24/7 live access.

Closing subscription boxes

Got a brief?

Call us on: 01858 410510
Email: sales@mrm.co.uk

Click the plus signs to find out more about each of the services below:

B2B services are unique and every customer order can be different. Which is why you need the services of B2B fulfilment experts such as MRM. For example, we understand that delivering to a regional distribution centre requires following specific protocols and that distributing 10k large FSDUs filled with product direct to grocery retailers can be fraught with challenges – unless they’ve been fully briefed by Head Office and the promotion has been negotiated at a national level.

We also understand that not all your customers are the same; they have their own internal business challenges and priorities and require us to offer different ways of working.


MRM have managed numerous large B2B logistics campaigns from shrink wrapping and fulfilling 750,000 lightbulbs in shippers to a major home improvement retailer, to delivering event stock for athletic events to the middle of a field (without a postcode, at a specific time!) for a major charity running events the length and breadth of the UK.
We’re equally happy to support lower volume or complex briefs, where you need the support of a marketing logistics expert.

B2C consumer fulfilment is often high volume, with the objective being mass marketing at the lowest possible cost. But getting into the detail as early as possible is vital to ensure a great (and simple) customer journey, clear and proactive communications and of course maximum cost efficiencies.
MRM will support you at every stage of this journey, from providing a clear and simple cost estimate so there are no hidden surprises at a later stage, through to liaising with your suppliers to book in stock deliveries, agreeing outer packaging/branding and provide all important transparency of operation. After all, it’s your brand in our hands.
We can work with you directly or, if you prefer, with your appointed agency. There are no complications with MRM just great, innovative fulfilment expertise.

MRM offers an off-the-shelf cashback product which provides an easy to set up cashback/moneyback guarantee promotion. From initial brief to live promotion, a new campaign can be ready within less than two weeks.
We supply secure storage for items such as pre-paid cards and Amazon gift vouchers. We are also BACS Bureau accredited and GDPR compliant for all payment processing.
You can always be confident that all your customers receive their money back with our insured and signed for competitive despatch options.

Find out more about our Cashback service

We are experts in providing solutions to charities, for all their outsourced requirements, including:
– Print management
– Collating and fulfilling complex personalised fundraising packs
– High value merchandise orders to corporate partners
– Developing processes to transact deposit payments

MRM is the UK’s largest competition handling house, working with many leading publishers.
Our competition handling solution is fully compliant with the CAP Code and allows consumer entry from multiple channels to be centrally held and winners randomly selected.
Despite consumers moving to digital solutions, postal competition entry forms continue to be the most popular entry channel and we handle more than 500,000 entries per month across our client base.

Find out more about our Competition Handling & Fulfilment services

With a vast operational space, MRM is perfectly positioned for contract packing of complex and/or bulky items. Planning a gift with purchase (GWP) for your e-commerce offering or grocery retailer promotion? We can help with contract packing, re-packing and re-labelling.

All stock is packed into suitable outers and re-palletised and labelled to your specific requirements before being shipped to your end partner.
Or, if you need a full service, why not ask us to store and then fulfil direct to your customers?
Our in-house production can sort, repack &  despatch complex/bulk items. We also offer various storage solutions. 

Find out more about our Warehouse and Storage services

Our expertise in print management and despatch allows us to provide direct advertising mail solutions. We can source and manage the printing of your letters and leaflets before delivering them direct to your customers.

Find out more about Print Management services

At MRM we provide an end-to-end e-commerce set up and fulfilment solutions all under one roof. Our experienced in-house IT team are always ready to meet clients to guarantee your campaign is fully supported from a digital side.

Find out more about our E-commerce services

MRM provide award winning services and end-to-end fulfilment solutions for your promotional campaigns. From secure warehousing through to packing of rewards and orders before despatching via the most cost efficient process, we take care of everything so you don’t have to.

Our service provision includes:
– Daily order picking
– Pre-set up fulfilment stations
– Access to ‘Newton’, our stock management &  fulfilment system
– Secure data transfer protocols for customer data – fully compliant with GDPR
– Central packaging stock – we can help with sourcing bespoke packaging
– Fully recyclable and sustainable packaging options
– Secure warehousing
– Same day turnaround
– Discounted despatch options
– UK and international fulfilment services
– 24/7 access to live reporting
– Product disposal and destruction handling
– Product recall management

Get in touch if you would like to hear more.

MRM delivers a complete solution for clients requiring outsourced Point of Sale (POS) literature storage and distribution both in the UK and overseas.
Our service includes secure warehousing (pallet & pickface locations), daily order picking and multiple despatch options set within the system to automatically determine the optimal despatch method.
Integration can be developed with a client’s own online POS or literature ordering platform.
Alternatively, we can provide bespoke and off the shelf ordering solutions.

Find out more about our Literature Fulfilment services

Loyalty programmes are a core part of our business and we’ve been working on some of the UK’s best known programmes for years.
From a fully digital platform to reward B2B customers through a points basis to fulfilling 10k rewards each week across a range of products for a major retailer programme, we’re not fazed by scale and complexity and very much love a challenge!
Our in-house digital developers work closely with our account managers to understand your brief and to deliver a fully branded, seamless customer journey.
From live reporting and controls around ordering through to data analysis post-campaign, we understand that loyalty is a long term strategic commitment, where you need a partner not just a supplier.
We have brilliant partnerships with loyalty specialists who can complete a full analysis of your customer demographic to recommend rewards and messaging which will deliver a programme that your customers will want to engage with.

Find out more about our Loyalty Programme services

MRM has a wide range of experience in print management both in terms of sourcing print and managing complex data requirements for any mailing brief.
We can despatch anything from a single personalised letter per envelope to a complex mailing brief incorporating Uniform Resource Name (URN’s) to guarantee each customers pack contains multiple personalised items and also include merchandise if needed.
Additionally, with our expertise and large range of support materials and despatch options, you can be confident that your items will arrive safely.

Our in-house knowledge allows us to take a full litho or digital print brief and use approved and trusted print suppliers from which to obtain the most competitive quote on your behalf. 

Find out more about our Print Management services

MRM can assist with the handling and fulfilment of all types of promotional marketing campaigns from cashbacks, instant wins, prize draw entries, text 2 win campaigns, on pack promotions, free prize draws, scratch & win promotions. 

Find out more about Shopper Marketing and Digital Solutions services

Our expertise allows our in-house IT team to set up microsites and integrate your current website orders directly into our own fulfilment system known as ‘Newton’. Orders are then sent directly to our in-house production team who will pick, collate and despatch each individual order.

Find out more about our E-commerce Services

Need support with sourcing, collating & distributing Personal Protective Equipment (PPE) & cleaning kits for your staff or customers? We can also provide a 24/7 client access to a secure ordering and stock management portal, with user access levels and a range of different kit types.
We can source a variety of PPE and collate into individual kits:
– Type II / Type IIR face masks
– Personalised / washable (adjustable, filer, pleated) face masks
– Self Assemble / Pre-constructed Face Shields/Visors
– Hand sanitizer / liquid soap
– Nitrile / latex gloves
– Antibacterial surface cleaner / antibacterial wipes
– Code Red cleaning kits
– Mop handles & heads
– Safety & social distancing signs

Want to promote a new product or an existing product? Let us know the dimensions of the sample(s) and the number of consumers you wish to target and we’ll handle the rest.
Using our central packaging stock which includes sustainable and recycled packaging options, we can recommend the best despatch option using our discounted services. We will provide an Secure File Transfer Protocol (SFTP) for you to securely transfer your data file to us and we’ll agree your preferred landing date for the samples to arrive.

And if you’d like them to also receive a money off next purchase coupon or printed leaflet, we can take care of this too.

Facebook, Instagram and other social media channels are ideal platforms for targeting consumers through the creation of targeted ads to incentivise new customers based on a profile or reward for those who follow and engage with your brand.
Coupons, product samples, limited edition stock and free prize draws are ideally suited to social media promotion and are all expertly handled by MRM.
Vloggers and influencers can be rewarded with personalised brand sets – we have several examples of kits we have created with fully branded outers specially designed for this key market.

MRM can help with sourcing and logistics. From chocolate boxes to PPE kits, we’ve helped source, fulfil and despatch thousands of branded rewards. We also can source, collate and despatch prizes and rewards for promotional fulfilment.

Our subscription box service provides an end to end service for brands and publishers wishing to fulfil subscription boxes to consumers and subscribers.
From receiving and checking stock through to collating your subscription box(es) and despatching to customers, we make subscription boxes easy and stress-free. All you need to do is decide what goes into each box!
We can even provide a fully personalised solution allowing customers to mix and match items in each box!

Find out more about our Subscription Box services

MRM operates two on-site warehouses, offering more than 3,500+ pallet locations with a mix of pallet locations and efficient pick faces to allow for fastest moving stock lines and to maximise productivity. We offer long-term, secure and short-term storage solutions. 

Find out more about our Warehousing, Storage & Distribution facilities

Supporting Services

Bespoke and off-the-shelf e-commerce platforms

The UK’s largest & busiest competition handling house

Flexible warehousing solutions to meet all your needs

Points based and tiered loyalty programmes

End-to-end print management expertise

UK & International cashback solutions

Customer services for your promotional queries

Money off and discount coupons

Handling & Fulfilment

Delivering innovative solutions with agility & expertise


Join the 1,000+ companies MRM helps deliver exceptional fulfilment experiences.