Customer Services
In-house customer services for all of your promotional queries
98% of calls are answered within 20 seconds
At MRM we understand that delivering consistent high-quality customer service is imperative to the success of your brand.
We provide a friendly, empathetic and knowledgeable service and on average ‘98% of our calls are picked up and answered within 20 seconds.
Our agents are continuously training to provide the best multi-channel service (telephone and email). Our expertise has led us to work with all different types of campaigns including: sales promotions (short and longer-term campaigns), subscriptions, order lines, e-commerce plus queries for government schemes so you can be confident your customers are in safe and expert hands.
Get in Touch
Call us on: 01858 410510
Email: sales@mrm.co.uk
All customer data is protected by our GDPR–compliant fulfilment system, Newton. Customer data is kept in individual silos; case notes can be added when required to each customer record, to allow for the best customer service possible.
We can also provide:
- Optional dedicated or non-dedicated operators.
- Out of hours options include extended operator hours, use of our partner call centre, re-direction to your website, voicemail, voice-forms or call back feature.
Supporting Services
Customer Service Centre
Customer services for your promotional queries
GROW FASTER, SHIP SMARTER
Join the 1,000+ companies MRM helps deliver exceptional fulfilment experiences.
