Customer Services

In-house customer services for all of your promotional queries

98% of calls are answered within 20 seconds

At MRM we understand that delivering consistent high-quality customer service is imperative to the success of your brand.

We provide a friendly, empathetic and knowledgeable service and on average ‘98% of our calls are picked up and answered within 20 seconds.

Our agents are continuously training to provide the best multi-channel service (telephone and email). Our expertise has led us to work with all different types of campaigns including: sales promotions (short and longer-term campaigns), subscriptions, order lines, e-commerce plus queries for government schemes so you can be confident your customers are in safe and expert hands.

Customer service responses
Customer services

Get in Touch

Call us on: 01858 410510

All customer data is protected by our GDPR–compliant fulfilment system, Newton. Customer data is kept in individual silos; case notes can be added when required to each customer record, to allow for the best customer service possible.

We can also provide:


Case Study

Petplan Awards

Case Study


Case Study

Supporting Services

Bespoke and off-the-shelf e-commerce platforms

The UK’s largest & busiest competition handling house

Flexible warehousing solutions to meet all your needs

Points based and tiered loyalty programmes

End-to-end print management expertise

UK & International cashback solutions

Customer services for your promotional queries

Money off and discount coupons

Delivering innovative solutions with agility & expertise


Join the 1,000+ companies MRM helps deliver exceptional fulfilment experiences.