The Nation’s Favourite Brew!
Tetley, the UK’s leading tea manufacturer and home to the beloved Tea Folk, sought to extend its brand beyond the tea aisle by offering consumers the chance to purchase exclusive branded merchandise. The goal was to create a seamless e-commerce experience that adhered to Tetley’s strict brand guidelines while maintaining full PCI-DSS compliance for secure payment processing.
To achieve this, MRM created a comprehensive e-commerce solution that was developed and integrated directly into Tetley’s main website. The system included payment processing, order fulfilment, bespoke packaging and a “My Account” section for customers to manage orders and track deliveries. All orders within the UK were despatched efficiently, with live reporting available through a secure login. A smooth returns process was also implemented to ensure customer satisfaction and maintain the high standards associated with the Tetley brand.
- Full PCI-DSS compliance for secure payments
- Bespoke development and website design along brand guidelines
- The sourcing of bespoke packaging
- Live reporting and dashboards for order status visibility
- Cost-effective product fulfilment and storage
- Maintain a smooth returns process
