Safety First for British Gas!
British Gas, the UK’s leading energy and home services provider, approached MRM to develop a comprehensive solution for the fulfilment of carbon monoxide (CO) detectors. Previously managed by their own fulfilment centres, British Gas sought a tailored and robust alternative that could deliver greater efficiency and flexibility.
The project requirements were divided into four key areas:
Order Management – incorporating both a live call centre and e-commerce platform.
Payment Handling – including pre-authorisations, credit card transactions and proforma invoicing.
Fulfilment Operations – covering the complete pick, pack and despatch process.
Warranty, Returns and Replacements – ensuring effective control and customer satisfaction.
With a proven reputation for delivering bespoke solutions aligned to each client’s needs, MRM’s flexibility and comprehensive service offering made them the ideal one-stop-shop partner for British Gas.
Read the full story here…British Gas Case Study
Brand: British Gas
Sector: Energy
Source: Direct with the Brand Owner
Services Used: Warehousing and Storage, Handling & Fulfilment, Call Centre, Payment Services, Returns
