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Call us on: 01858 414 777
Email: [email protected]

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Key points

  • B2B & B2C fulfilment
  • Expert account management
  • Live online reporting
  • Discounted despatch
  • UK & International campaigns

Case Studies

Handling & Fulfilment

Product Testing & Reviews
AB Inbev Corona Coolers

Shopper Marketing & Digital Fulfilment

Kleenex Kiss

Competition Fulfilment

Petplan Awards

Loyalty/ Reward Fulfilment

Petplan Rewards

Physical Cashback Fulfilment


At MRM we understand the importance of excellent handling and fulfilment. In fact, we've won awards for it!

Whether you need us to collate & fulfil 80,000 fundraising packs containing 15 personalised items, to source & despatch 20,000 boxes of chocolate to your customers as part of a reward scheme or to collate, pack & store 200 sample boxes to send to vloggers and influencers - MRM are here to help!

We are the most proactive handling house in the UK, working with major blue-chip FMCG brands, charities & SMEs. From one-off direct mail campaigns to more complex collated fundraising packs, we can handle the biggest and smallest of campaigns. We can provide end-to-end in-house order fulfilment management with everything under one roof.

We offer all the services below combined with competitive UK & International discounted despatch pricing, proactive project management, environmentally friendly packaging and disposal of obsolete stock. All our stock is managed through our fulfilment system (Newton) developed by our in-house IT team which has a fully integrated stock management capability allowing our clients 24/7 live access.

Click the plus signs to find out more about each of the below services:

Handling & Fulfilment Services

B2B services are unique and every customer order can be different. That’s why you need the services of B2B fulfilment experts such as us. For example, we understand that delivering to a regional distribution centre requires specific protocols to be followed and that distributing 10k large FSDUs filled with product direct to grocery retailers can be fraught with challenges - unless they’ve been fully briefed by Head Office and the promotion has been negotiated at a national level.

We also understand that not all your customers are the same ; they have their own internal business challenges & priorities and require us to offer different ways of working.

We’ve managed some seriously large B2B logistics campaigns, from shrink wrapping and fulfilling 750k lightbulbs in shippers to a major home improvement retailer, to delivering event stock for athletic events to the middle of a field (without a postcode, at a specific time!) for a major charity running events the length and breadth of the UK.

But we’re equally happy to support lower volume or complex briefs, where you need the support of a marketing logistics expert.

Let us help you navigate the realms of promotional marketing mechanics using our toolkit to choose the one that best meets your objectives.

B2C consumer fulfilment is often high volume with the objective being mass marketing at the lowest possible cost. But getting into the detail as early as possible is vital to ensure a great (and simple) customer journey, clear and proactive communications, and to maximise cost efficiencies.

We can guide you on this as required – and we’ll support you at every stage from providing a clear and easy to understand cost estimate so there are no hidden surprises at a later stage, through to liaising with your suppliers to book in stock deliveries, agreeing outer packaging / branding and in providing that all important transparency of our operation. After all, it’s your brand in our hands.

We’re happy to work directly with you or, if you prefer, with your appointed agency. There are no complications with MRM just great, innovative fulfilment expertise .

We have an off the shelf cashback product that provides an easy to set up cashback / moneyback guarantee promotion. From initial brief to live promotion, a new campaign can be ready within less than two weeks.

We have a secure storage unit for items such as pre-paid cards and Amazon gift vouchers. We are also BACS Bureau accredited and compliant with GDPR regulations for any payment processing.

You can always be confident that all your customers receive their money back with our insured & signed for competitive despatch options. Click here for more information about our Cashback Service.

We are experts in providing solutions to charities for all their outsourced requirements from print management through to collating & fulfilling complex personalised fundraising packs, high value merchandise orders to corporate partners and developing processes to transact deposit payments.

Click here to hear more about our charities services.

MRM is the UK’s largest competition handling house working with many leading publishers. Our competition handling solution is fully compliant with the CAP Code and allows consumer entry from multiple channels to be centrally held and winners randomly selected.

Despite consumers moving to digital solutions, postal competition entry forms continue to be the most popular entry channel and we handle more than 500k entries per month across our client base!

Click here to read more about our competition handling services.

With a vast operational space, MRM is perfectly positioned for contract packing of complex and/or bulky items. Planning a gift with purchase (GWP) for your ecommerce offering or grocery retailer promotion? We can help with contract packing / re-packing / re-labelling – all stock is packed into suitable outers and re-palletised and labelled to your specific requirements before being shipped to your end partner.

Or, if you need a full service why not ask us to store and then fulfil direct to your customers?

Our in-house production can sort, repack & despatch complex/ bulk items. We also offer various storage solutions. Click here to read more about our warehouse and storage.

Our expertise in print management and despatch allows us to provide direct / advertising mail solutions. We can source/manage the printing of your letters/leaflets and deliver direct to your customers. Click here to read more about print management.

At MRM we provide an end-to-end ecommerce set up & fulfilment solutions all under one roof. Our experienced in-house it team are always ready to meet clients to guarantee your campaign is fully supported from a digital side.

For more information click here to read more about our Ecommerce Services.

We provide award winning services and offer end-to-end fulfilment solutions for your promotional campaigns from secure warehousing through to packing of rewards / orders and despatching via the most cost efficient process, we take care of everything so you don’t have to.

Our service provision includes:

  • Daily order picking
  • Pre-set up fulfilment stations
  • 'Newton' our stock management & fulfilment system
  • Secure data transfer protocols for customer data – fully compliant with GDPR
  • Central packaging stock – we can help with sourcing bespoke packaging
  • Fully recyclable / sustainable packaging options
  • Secure warehousing
  • Same day turnaround
  • Discounted despatch options
  • UK & international fulfilment services
  • 24/7 access to live reporting
  • Product disposal / destruction handling
  • Product recall management
  • Get in touch if you would like to hear more.

    MRM delivers a complete solution for clients requiring outsourced POS / literature storage and distribution to the UK and internationally.

    Our service includes secure warehousing (pallet & pickface locations), daily order picking and multiple despatch options set within the system to automatically determine the optimal despatch method.

    Integration can be developed with a client’s own online POS / literature ordering platform – alternatively we provide bespoke and off the shelf ordering solutions

    Click here to read more about our literature services.

    Loyalty programmes are a core part of our business and we’ve been working on some of the UK’s best known programmes for years.

    From a fully digital platform to reward B2B customers through a points basis or to fulfilling 10k rewards each week across a range of products for a major retailer programme, we’re not fazed by scale and complexity and love a challenge!

    Our in-house digital developers work closely with our account managers and clients to understand your brief and to deliver a fully branded, seamless customer journey. From live reporting and controls around ordering through to data analysis post-campaign, we understand loyalty is a long term strategic commitment, where you need a partner not just a supplier. We have brilliant partnerships with loyalty specialists who can complete a full analysis of your customer demographic to recommend rewards / messaging that will deliver a programme that your customers will want to engage with.

    Click here to read more about our loyalty programme services.

    MRM have a wide range of experience in print management; in terms of both sourcing print and managing complex data requirements for any mailing brief.

    We can despatch anything from a single personalised letter per envelope to a complex mailing brief incorporating URN’s to guarantee each customers pack contains multiple personalised items and also include merchandise if needed. Additionally with our expertise and large range of support materials/despatch options you can be confident your items arrive safely.

    Our in-house knowledge allows us to take a full litho / digital print brief and use approved & trusted print suppliers from which to obtain the most competitive quote on your behalf. Click here to read more about our print management.

    We can assist with the handling & fulfilment of all different types of promotional marketing campaigns from cashbacks, instant wins, prize draw entries, text 2 win campaigns, on pack promotions, free prize draws, scratch & win promotions. Click here to read more.

    Our expertise allows our in-house IT team to set up microsites/ integrate your current website orders directly into our fulfilment system ‘Newton’. The orders are then sent directly to our in-house production team who will pick, collate and despatch each individual order straight to their door. Click here to read more about our Ecommerce Services.

    Contact us if you need any support with sourcing, collating & distributing PPE & cleaning kits for your staff or customers. We can also provide a 24/7 client access to a secure ordering and stock management portal with user access levels and a range of different kit types. We can source a variety of PPE and collate into individual kits:

  • Type II / Type IIR Face Masks
  • Personalised / Washable (Adjustable, Filer, Pleated) Face Masks
  • Self Assemble / Pre-constructed Face Shields/Visors
  • Hand Sanitizer / Liquid Soap
  • Nitrile / Latex Gloves
  • Antibacterial Surface Cleaner / Antibacterial wipes
  • Code Red Cleaning Kits
  • Mop handles & heads
  • Safety & social distancing signs
  • & more
  • Are you wanting to promote a new product or existing product? Tell us the dimensions of the sample(s) and how many consumers you’re wanting to target and we’ll handle the rest.

    Using our central packaging stock that includes sustainable and recycled packaging options, we can recommend the best despatch option using our discounted services and we’ll provide an SFTP for you to securely provide your data file to us – and we’ll agree your preferred landing date for the samples to arrive.

    And if you’d like them to also receive a money off next purchase coupon or printed leaflet, we can take care of this too. Don’t hesitate to get in touch to hear more.

    Facebook, Instagram and other social media channels are ideal for targeting consumers, you can create targeted ads to locate new customers based on a profile or reward those who follow and engage with your brand.

    Coupons, product samples, limited edition stock, free prize draws are perfect for social media and are all expertly handled by MRM.

    Vloggers and influencers can be rewarded with personalised brand sets, we have some great examples of kits we’ve created with fully branded outers - all designed for this key market. Get in touch to hear more.

    We can help with sourcing and logistics. From chocolate boxes to PPE kits we’ve helped source, fulfil and despatch thousands of branded rewards. We also can source, collate & despatch prizes and rewards for promotional fulfilment. Call us today to find out how we can assist.

    Our subscription box service provides an end to end service for brands and publishers wanting to fulfil subscription boxes to consumers / subscribers.

    From receiving in stock and checking, through to collating your subscription box(es) and despatching to customers - all you need to do is decide what goes into each box! We make subscription boxes easy and stress-free.

    • Email us your brief/ dimensions of items that you would like the subscription box to contain and any specifications (i.e. environmentally friendly packaging or leaflet design).
    • We will provide a quote:
    • - We will choose suitable packaging (box size, belly bands, stickers, inside packaging (i.e. shredded paper, shredded tissue or woodwool)

      - Provide data layout of customer records

      - Provide delivery options

    • Confirm your quote, dates and send us your customer details/items and sit back and relax. Whilst we collate, create and despatch straight to your customer’s door.

    We can even provide a fully personalised solution allowing customers to mix and match items in each box!

    We manage two on-site warehouses offering more than 3,500+ pallet locations with a mix of pallet locations and efficient pick faces to allow for fastest moving stock lines and to maximise productivity. We offer long-term, secure and short-term storage solutions. Equally, click here to read more about our warehousing & storage facilities.

    We're ready

    If you need more information on anything at all, or you would like to talk about a project you are planning, we would love to listen and have a chat. The team are on hand to answer any questions you might have. Send us a message, request a call back or give us a call at +44 (0)1858 410510

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