Need a product to be recalled?

Call us on: 01858 414 777
Email: [email protected]

Contact us

Key points

  • Complete product recall solution
  • Product disposal and destruction
  • Inbound freepost service
  • Inhouse customer services
  • Expert project management and process flow mapping
  • Risk management expertise
  • Claim platforms
  • Customer refunds and validation

MRM offers a complete solution for product recalls

Product Recall

Should you ever have to recall a product for any reason – you are in safe hands.

Reacting swiftly in the event of a product recall, to identify and remove dangerous products to minimise risk to the consumer (and subsequent claims) is vital. As a manufacturer, you may not have the infrastructure in place to be able to easily (and quickly) respond with reverse logistics, customer services query handling, claim & refund processing.

MRM is experienced in managing product recalls and provides end-to-end recall management services including:

  • Expert project management and process flow mapping to mitigate risk / prioritise key consumer segments
  • Outbound communications to affected consumers with pre-paid returns bag & unique identifier
  • Inbound product handling & logging of returns against database
  • Database management to identify outstanding consumers still with faulty product
  • Customer services – email & telephone
  • Claim microsite – consumer claim processing & validation
  • Refund processing direct to consumer bank accounts
  • Live reporting at every stage

Managing the approach correctly is crucial, please get in touch and we’ll be happy to help. If you have an urgent need for product recall management services, please call 01858 414 777 or email [email protected] and we’ll offer our support immediately.

Product Disposal

Post-product recall, we can offer all the necessary product disposal / destruction options. Get in touch to hear more.

We're ready

If you need more information on anything at all, or you would like to talk about a project you are planning, we would love to listen and have a chat. The team are on hand to answer any questions you might have. Send us a message, request a call back or give us a call at +44 (0)1858 410510

Contact Us