MRM
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About us

History

MRM was established in 1993 at our existing site in Market Harborough by the current board directors. Our senior team offers longstanding and deep expertise within the promotions, handling & fulfilment and IT industry.

Some key milestones from our history:

1993 1997 1999 2003 2005 2006 2009 2012 2016 2020

Established at our existing site in Market Harborough by founding partners

including one of our current directors

Ran Coca-Cola's first internet driven promotion ('Coke Auction')

Delivered on line reporting of coupon campaigns with our 'Couponline' product

Completed our 5th Walkers Books for Schools campaign (7 million books donated to schools)
MBO

Took on lease for additional warehouse

Acquired Finishing Touches – a specialist hand finishing operation

Acquired Capita Fulfilment Services in Wetherby

Revised Alchemy our bespoke order management and warehouse management system created by our in-house IT team – started looking at a new digital platform

Launched Newton, our end-to-end stock management and fulfilment system developed in-house
Won Grand Prix award at Insitute of Promotional Marketing COGS Awards
MBO from HighCo Group - back to independence!

Winning a mainstream IPM award soon?...

Marketing Services has changed massively since we launched and in response to this, we adopted a strategy of developing industry leading systems and processes using new technologies to create efficiencies and add value for our clients.

We’re proud of our portfolio of household names across private, public and charity sectors and we continue our mission of developing long standing client relationships.

Awards

MRM is a corporate member of the Institute of Promotional Marketing (IPM) that governs the UK promotional marketing industry on behalf of brands and agencies alike. Our company founder and Executive Chairman, Peter Kerr, is a current and long standing board member of the IPM and he plays a proactive role within the industry, ensuring the IPM listens to the challenges faced by brands within the ever changing world of digital, retailer price pressures and evolving consumer expectations. Peter is also a former Chairman of the IPM – having served a two year tenure.

The IPM COGS Awards are designed specifically to recognise the ‘silent’ service partners in the industry, those companies who work behind the scenes with public sector clients, brands and agencies but for whom publicity of their work is rarely offered. MRM is fortunate to have been recognised by its peers and competitors in recent years at the IPM Awards, and our portfolio of awards includes:

2019
Gold
Handling & Fulfilment
AB Inbev Corona Summer Cooler Fulfilment
2019
Gold
Loyalty Support Services
Petplan Rewards, Allianz
2018
Silver
Direct Marketing
Sports Relief '18
2018
Bronze
Multi Territory
RCI International Membership pack fulfilment
2017
Gold
Direct Marketing
Comic Relief - Red Nose Day '17

Silver
Multi Territory
Epson
2016
GRAND PRIX
GRAND PRIX
Comic Relief - Sport Relief '16

Gold
Handling & Fulfilment
Comic Relief - Sport Relief '16

Gold
Direct Marketing
Comic Relief - Sport Relief '16

Bronze
Experiential & Event Management
NYX Professional Make Up @ IMATS
2015
COMPANY OF THE YEAR
COMPANY OF THE YEAR
Multi Resource Marketing Ltd

Gold
Handling & Fulfilment
Comic Relief - Red Nose Day '15
2013
Gold
Direct Marketing
Non-client specific

Bronze
Data Management
Non-client specific

Bronze
Handling & Fulfilment
Non-client specific
2012
Gold
Handling & Fulfilment
Non-client specific

Silver
Data Management
Non-client specific
2011
Gold
Handling & Fulfilment
Non-client specific
2010
Gold
Fulfilment
Non-client specific

Bronze
Handling
Non-client specific

Certifications

We take our certifications incredibly seriously as they form an important framework to our business and demonstrate to the outside world our commitment to maintaining internationally recognised standards. We invest significantly each year to ensure these certifications remain at the heart of our company ethos.

What is ISO?

ISO (International Standards Organisation) offers international standards across a wide range of disciplines. Audits are performed to ensure compliance with the standard and certificates are awarded by an independent external body, British Assessment Bureau. We hold the following ISO certifications:

ISO 9001:2015

Quality Management: Ensures the business delivers a consistent level of quality to its customers which requires well defined and regularly reviewed processes and procedures. This focusses on managing change, meeting customer expectations and delivering a programme of continuous improvement to the benefit of our business and our clients.

MRM achieved the Quality Management ‘BS EN ISO 9001:2015’ certificate in December 2011. MRM has adopted an approach based on efficient working practises which focus on the business objectives and uses its quality management systems to help and support staff and improve customer satisfaction.

ISO 14001:2015

Defines the requirements of an effective environmental management system for small to large organisations. This provides a framework to improve resource efficiency, reduce waste, and drive down costs. The main aim is for our environmental impact to be measured and minimised. MRM achieved the Environmental Management ‘BS EN ISO 14001:2015’ certificate in December 2011. MRM is able to demonstrate to company management and employees as well as external stakeholders that environmental impact is being measured and improved

ISO 27001:2013

An effective Information Security Management System (ISMS) provides a framework of risk assessments and treatments, policies and procedures that safeguards the security of information, whatever the format. It allows us to proactively assess the risks and mitigate the impact of a potential breach of information security and is independently assessed to an international standard based on industry best practices. MRM achieved the Information Security Management System BS EN ISO/IEC 27001:2013 in January 2020. Achieving ISO 27001 is not a guarantee that information breaches will never occur, however by having a robust system in place, risks will be reduced and disruption and costs kept to a minimum.

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